Travel insurance can cover you for unexpected medical illness or accidents while traveling outside Qatar.

The basic covers include the cost of emergency medical treatment and repatriation expenses. For more details, please refer to your insurance policy plan.

You should choose the plan based on your travel destination, coverage preference and the requirements of your designated embassy.

Seib Insurance provides the following plans:

1. Worldwide
2. Worldwide (excluding USA & Canada)
3. Outbound Travel plan for Schengen requirements

For more details, please refer to your insurance policy plan.

A single-trip policy covers you only for a specified holiday/ trip, whereas an annual policy covers you for multiple trips made during one year without having the hassle of getting a new policy for every trip.

An accident, illness or emergency can happen anywhere.

If you need medical care in another country, your local medical insurance may pay only a portion of the costs. Travel insurance which includes medical cover can pay for the eligible emergency medical expenses that may not be covered in your medical plan.

This plan also covers other benefits on top of medical expenses. Please refer to your policy terms and conditions.

It is advisable to purchase a travel insurance straight after you’ve paid the first deposit for your trip. The earlier you purchase, the sooner you have coverage to protect your trip.

Our basic plan does not provide terrorism cover.

However, it can be purchased as an add-on to our worldwide plan.

Whilst this is not covered under a standard plan, you have an option to purchase it as add-on cover for an additional premium, subject to policy terms and conditions.

Our annual Outbound Travel insurance policy covers individual trips up to 92 days per trip. Unlimited trips can be taken during the policy period, up to the maximum days purchased per trip.

A family is defined as 2 adults (less than 60 years old) and up to 4 named children (up to 16 years old), at the date of purchasing our single-trip or annual multi-trip Inbound Travel plans.

A deductible is the first amount of the loss that has to be borne (paid) by you.

Yes, but it is difficult to list all exclusions here. However, below are some of the exclusions which are generally not covered:

1. Insured is not fit to travel
2. Travelling against the advice of a doctor, or to seek medical advice or treatment
3. All chronic and pre-existing conditions
4. Travelling on board a private aircraft

For other applicable exclusions, please refer to your insurance policy terms and conditions.

You can purchase a motor insurance from Seib Insurance through our website or our Mobile Application. Alternatively, you may visit our office located at Old Airport Road, Doha or call +974 4402 6888.

Premium is a flat amount linked to the level of plan chosen by you which is inclusive of all additional charges.

Premium is due with your application to arrange and activate the insurance policy. In respect of policy renewals, payment is required prior to the renewal/expiry date. The insurance premiums can be paid by debit card, credit card, bank transfer and cash up to QAR 1000 (one thousand Qatari Riyals) paid at Seib Insurance office only. Payment by cheque is accepted subject to realization of the cheque.

Yes, you will receive your policy documents on your registered e-mail address, or an original copy can be delivered or collected from our office premises. The confirmation of coverage will include policy information such as your unique policy number, policy effective date, benefits, terms and conditions, limitations, exclusions, and other important information. 

Don't forget to keep a copy of your policy with you while travelling!

Our insurance offer is based on the information disclosed by the insured. In case of any changes to your submitted information or the policy, contact us on +974 4402 6888 during business hours (between 8am and 5pm, Sunday to Thursday (excluding public holidays)) for our review of the newly submitted information in order to make necessary amendments to your policy.

Yes, we can provide you with a duplicate copy of your policy for a nominal fee of QAR 10.

If your trip has not started and you have not made any claim, then you can cancel your policy by contacting us on +974 4402 6888.

For annual policies/covers, you need to give 30 days’ written notice to Seib Insurance, provided you have not made a claim. A pro rata premium will be calculated, and the remainder amount will be refunded.

Remember  to  take  your Outbound Travel  insurance  policy documents which contain the unique policy number, emergency contact telephone number (+33 1 49 65 25 44) , fax number (+33 1 70 95 94 79) and email address (servicemedical.ame@axa- assistance.ma) to report a claim (24/7 Helpline).

If a problem happens while you’re away, keep receipts for everything you need to support your claim.

Report lost or stolen belongings to the local police within 24 hours.

Should you have a complaint about deficiency in the services or the products offered, please contact our Compliance & AML Manager by phone on the following numbers: (+974) 4402 6807 or (+974) 4402 6888 or by mail to the following postal address: Seib Insurance and Reinsurance Company, P.O. Box 10973, Doha Qatar, or by email to complaints@seibinsurance.com, setting out clearly the exact details of your complaint.

We handle customer complaints fairly, efficiently and with due diligence as per the complaints procedure. If you remain dissatisfied with our response, you have the right to refer the complaint to the QFC Customer Dispute Resolution Scheme either by email to complaints@cdrs.org.qa or by post to “The Customer Dispute Resolution Scheme”, P.O. Box 22989, Doha Qatar.