Your motor T3 insurance policy covers your motor vehicle against a loss caused by:

• Total loss or constructive total loss
• Burglary, theft, attempt threat
• Third Party Liability

Your policy also includes 24/7 roadside assistance cover.

Constructive total loss is when the actual cost of repairs exceeds 65% of the market value or insured estimated value of the vehicle (whichever is less) before the accident (subject to the discretion of the insurance company).

Motor T3 insurance gives protection to the vehicle owner against:

• Total loss or theft of the insured vehicle
• Third-Party Liability determined as per law against the owner of the insured vehicle

Third Party Insurance is a statutory requirement.

• In case of the total loss or theft of the insured vehicle, Seib Insurance will pay the market value or the insured estimated value of the vehicle (whichever is less) after deducting applicable depreciation and deductibles (if any)
• Legal Liability is paid in full to the extent of liability incurred as per law

Depreciation is calculated at the rate of 2% per month, applied on the declared value, subject to minimum deduction of 5% and a maximum deduction of 20% per annum of the insured estimated value. This is applicable from the inception date of the insurance to the date of the loss or damage.

Premium is a rate or flat amount linked to the current depreciated market value of your vehicle.

One year (365 days) from the date of policy issuance unless a different period of insurance was agreed with you specifically.

Yes, your insurance policy is renewable. Seib Insurance will make best efforts to notify you in advance of the renewal date. You can contact us at +974 4402 6888 during working hours between 8 am and 5 pm, Sunday to Thursday (excluding public holidays), to arrange for renewal terms or visit our offices located at Airport Road, Doha, Qatar.

A deductible is the first amount of the loss that must be borne by you.

Yes. Below are the specific exclusions which are generally not covered:

Damage to own vehicle:

• All nature of repair claims
• Consequential loss
• Wear and tear
• Mechanical breakdown, damage to tires only, loss or damage by perils of nature
• Breach of limitations while using the vehicle: including overloading, driving off road, violating traffic laws such as driving without a valid license
• Accidents under the influence of alcohol / drugs

Own Vehicle / Third Party Liability

• Accident under the influence of alcohol / drugs

For other applicable exclusions, please refer to your insurance policy terms and conditions.

Yes, the motor insurance policy can be transferred to the new vehicle owner, subject to a fee.

You can purchase motor insurance from Seib Insurance through our website or our Mobile Application. Alternatively, you may visit our office located at Old Airport Road, Doha or call +974 4402 6888.

Premium is due with your application to arrange and activate the insurance policy. In respect of policy renewals, payment is required prior to the renewal/expiry date. The insurance premiums can be paid by debit card, credit card, bank transfer, online and cash up to QAR 1000 (One Thousand Qatari Riyals) paid at Seib Insurance office. Payment by cheque is accepted however policy activation is subject to realization of the cheque.

Yes, you will receive your policy documents on your registered e-mail address, or an original copy could be delivered or collected from our office premises. The confirmation of coverage will include policy information such as your unique policy number, policy effective date, benefits, terms and conditions, limitations, exclusions, and other important information. 

Our insurance offer is based on the information disclosed by you. In case of any changes in your earlier submitted information, contact us on +974 4402 6888 during working hours (between 8am and 5pm, Sunday to Thursday (excluding public holidays)) for review and approval to make necessary amendments to your policy.

Yes, we can provide you with a duplicate copy of your policy for a nominal fee of QAR 10.

Seib Insurance will make best efforts to notify you in advance of the renewal date. You can contact us at +974 4402 6888 during operating hours between 8am and 5pm, Sunday to Thursday (excluding public holidays), to arrange for renewal terms or visit our offices located at Airport Road, Doha Qatar.

You can cancel the policy; however, the refund of premium will be as described in our terms of business agreement provided you have not made any claim under this policy.

The above is subject to proof of cancellation of the vehicle’s permit, or presentation of a new policy due to change in details of the vehicles or transfer of their ownership. Compulsory Third Party Liability cover cannot be cancelled, unless the vehicle registration is cancelled as well, or proof of another insurance cover is provided. 

Please refer to the terms of business agreement for complete details or contact us on +974 4402 6888.

In case of an accident, please:

• Call the police on 999 to report the accident, especially if you are injured or cannot drive the vehicle. Otherwise, go directly to the police station with the other party for investigation. We advise you to stay up to date with the traffic department directions
• If the vehicle is severely damaged and cannot be driven, then leave it in a safe place and proceed to the nearest traffic department in your area
• Get a police report stating the accident details
• Visit our offices at Airport Road, 3rd Service Road after Airport Signal, and ask for the assistance of the motor claims department to register a claim or email us at motorclaim@seibinsurance.com
• Submit the original police report along with a copy of your registration card and driving license
• Complete the claim form
• Contact road assistance on +974 44320918 to transport the vehicle to the allocated workshop as advised by Seib Insurance

At the end of the first year of vehicle manufacture, the depreciation rate is 20%.

The rate will be 13% from the second year onward.

Should you have a complaint about deficiency in the services or the products offered, please contact our Compliance & AML Manager by phone on the following numbers: (+974) 4402 6807 or (+974) 4402 6888 or by mail to the following postal address: Seib Insurance and Reinsurance Company, P.O. Box 10973, Doha Qatar, or by email to complaints@seibinsurance.com, setting out clearly the exact details of your complaint.

We handle customer complaints fairly, efficiently and with due diligence as per the complaints procedure. If you remain dissatisfied with our response, you have the right to refer the complaint to the QFC Customer Dispute Resolution Scheme either by email to complaints@cdrs.org.qa or by post to “The Customer Dispute Resolution Scheme”, P.O. Box 22989, Doha Qatar.